August 25th, 2014
We are excited to announce LightEdge has obtained ISO 20000 certification! Successfully completing the first International Standard for IT Service Management is a significant competitive differentiator for LightEdge in the IT services industry. The process to become ISO 20000 certified entailed multiple audits, constant reviews and continual improvements to stay current on the highest standards of service in the industry.
ISO 20000 certification shows our customers that we take the management of their Cloud and Managed Services as seriously as they do. Because of the alignment with the IT Infrastructure Library (ITIL) standards, ISO 20000 is an effective way for us to demonstrate to our clients that we have a comprehensive plan for a Service Management System that includes evidence-based benchmarks to constantly improve the delivery of our services. This not only reduces risk and improves confidence for our clients through the ability to identify and quickly respond to their needs, but also ensures consistent delivery of our Managed Services, along with utilizing resources effectively and efficiently from a corporate perspective.
“Completing the ISO 20000 certification continues to set us apart from the competition, and demonstrates to our customers and future clients that we are at the forefront of IT governance best practices.” said Jake Gibson, Vice President of Customer Operations for LightEdge Solutions.