Hosted PBX VoIP Case Study
Westside Community School District was in a predicament. With a PBX phone system reaching capacity and an inoperable voicemail system, the district was up against the wall and needed a real solution. In most situations a school district would simply request the budget for a new PBX and continue the trends of the past. Westside, however, prides itself on utilizing technology to improve processes and productivity. Before taking the traditional route, they looked for better options.

They researched Voice-over-IP as an option and began working with LightEdge Solutions to determine the best plan of action. Because the school district's PBX was out of date and the voicemail was no longer functional, LightEdge quickly dismissed a phone trunk replacement solution. It was determined that Hosted PBX VoIP would be the best option.

In August 2005, LightEdge Solutions implemented the largest VoIP project for the company and one of the five largest installs in the United States on the Broadsoft Platform. In total, the project included 875 Hosted VoIP seats deployed over 17 separate facilities.

In the end the solution turned out to be affordable, offered better risk protection for the future and will allow Westside to stay on top of new voice technology without effort. The teachers and administrators were quickly able to learn the new system and now enjoy the ability to use direct extension dialing, receive voice messages in e-mail and receive messages on alternate phones through call forwarding.

For more information on Westside Community School District, read the Press Release or visit their website.