Because your servers are so vital to your business, LightEdge offers several levels of server support to ensure that your platforms are performing as expected, secure from viruses and up to date with the latest patches. Server Support Packages are available for both Dedicated and Collocated servers within LightEdge data centers.
Monthly Pricing
Basic is included with any Dedicated Server Purchase. |
$30/monthly |
$75/monthly |
$150/monthly |
24x7 Telephone Support
Toll Free Telephone based support available 24 hours a day, 7 Days a week. 2 hour guaranteed response time. |
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Network Usage Reporting
Bandwidth reporting for servers available via our Customer Portal. |
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Hardware Continuity**
In the event of a hardware failure, the device or failed component will be replaced for up to 14 days with no additional cost.
**Replacement will be minimum of Level 2 Server. |
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Basic Availability Monitoring
Basic up/down testing of your server via ICMP and alerts if your server goes down. Up to 5 tests per month. |
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Advanced Availability Monitoring
Advanced up/down testing of your server including packet loss, latency or complete up/down events. Up to 5 tests per month. |
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Advanced Application Monitoring
Advanced layer 4 testing of application availability and response times. Custom tests can be defined in addition to basic port tests to ensure your application is functioning as it should be. Up to 5 tests per month. |
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Component Monitoring
Component Monitoring utilizes an agent installed on your server to monitor the health of your server's hardware components including disks, RAID controllers, memory and processors. |
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Component Usage Reporting
Component Usage Reporting monitors the utilization of RAM, CPU and Disks. Alerts are sent out as thresholds are hit. |
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On-Demand Server Security Assessment
At customer request, a LightEdge engineer will assess the overall server security and performance related information. |
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On-Demand Server Health Assessment
At customer request, a LightEdge engineer will assess the overall server health including review of the Application, Security and System logs for adverse errors and trends. Issue resolution may require additional billable engineering time. |
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OS Patch Management
Operating System Patches and Security Updates are applied on a monthly basis or as needed. |
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Server Anti-Virus Protection
Anti-Virus software provided by LightEdge protects your servers from threats. Virus definitions are updated automatically on a regular basis. |
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Free Incidents
The total number of customer generated "incidents" provided for the support level. |
0 |
2 |
2 |
Additional Per Incident Support Cost
The cost for a single incident (up to 1 hour) that is not included with the given Support Level. |
$150/hr |
$100/hr |
$100/hr |
Free Remote Hand Requests
Includes Hard/Soft Reboot, Access Request, Cable Moves and Crash Cart services. Requests will be fulfilled 8 a.m. - 5 p.m. for Basic support plan and 24x7 for Standard and Premium support plans. |
2 |
5 |
10 |
Additional NOC Remote Hands Support
Network Operations Center remote hands support - billed in 15 minute increments. |
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$100/hr |
$100/hr |
Additional Engineering Remote Hands Support
Network engineering remote hands support - billed in 15 minute increments. |
$150/hr |
$150/hr |
$150/hr |
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Microsoft
Application Patching
Application of Microsoft recommended updates to Microsoft applications installed on the server (e.g. Exchange, SQL Server, OCS, etc.) |
N/A |
N/A |
$25/app./monthly |
