Basic Support
Basic setup and functionality testing within the LightEdge Data Center.

Premium Support
Virtual, or if necessary, physical IT staff that will provide support and troubleshooting for application, operating system or other issues with system performance or operations.

Basic Availability Monitoring (ICMP)
Basic up/down testing of your server via ICMP and alerts if your server goes down. Up to 5 tests per month.

Network Usage Reporting (SNMP)
Bandwidth reporting for servers available via our Customer Portal.

Performance monitoring (ports)
Ability to externally poll TCP or UDP ports to check connectivity and performance

Free Remote Hand Requests
Includes Hard/Soft Reboot, Access Request, Cable Moves and Crash Cart services. Requests will be fulfilled 8 a.m. - 5 p.m. for Basic support plan and 24x7 for Premium support plans.

OS Patch Management
Operating System Patches, Application Patching and Security Updates are applied on a monthly basis or as needed.

Hardware Continuity**
In the event of a hardware failure, the device or failed component will be replaced for up to 14 days with no additional cost.
**Replacement will be maximum of Level 2 Server.

Component Monitoring
Component Monitoring utilizes an agent installed on your server to monitor the health of your server's hardware components including disks, RAID controllers, memory and processors.

Component Usage Reporting
Component Usage Reporting monitors the utilization of RAM, CPU and Disks.  Alerts are sent out as thresholds are hit.

Anti-spyware software (Spybot)