Hosted PBX VoIP - Productivity Features

11 VoIP Features to Improve your Productivity

One of the biggest advantages of a VoIP (Voice-over-IP) phone is the incredible array of productivity features available at your fingertips. VoIP features are user-administered using a simple web-based application. Within just a few minutes everyone can take control of their phone functionality without the need of an administrator.

1. Unified Messaging - Voice Messaging Management gives users the option to review voice mail on their phone, on their computer as a WAV file attachment in e-mail or as a unified message available in both ways. WAV file messages are useful as they can be archived for the future or forwarded to other parties. (See image below)
   
   
2. Message Notify - By selecting the Message Notify box in the Voice Messaging center, the system will send a text message to your cell phone or other e-mail with the time and date of the message to ensure that you are aware of a message even when you are out of the office. (See image below)
   
   
   
   
3. Do Not Disturb - Allows calls to go directly to voice-mail without ringing your phone.
   
   
4. Simultaneous Ring/Sequential Ring - The Simultaneous Ring and Sequential Ring features allow you to route your calls to your location. Simultaneous ring calls all phones specified at the same time, while sequential ring will ring based on your specifications (3 rings on office phone, 2 rings on cell phone, 2 rings home phone).
   
   
5. Priority Alert - The Priority Alert setting allows your phone to ring differently based on pre-defined criteria. This is useful if you want to know when your supervisor or an important client is calling.
   
   
6. Speed Dial 8/Speed Dial 100 - Speed Dialing can be set up to allow easy access to frequently called numbers.
   
   
7. Single-click Dial - The Call Manager of your VoIP phone can access an employee list, a personal list and a call log including missed calls. You can instantly call someone on one of these lists by scrolling to their name and clicking their number.
   
   
8. Three-way Conference - VoIP phones allow three-way conferencing without additional setup.
   
   
9. Voice-mail Management - Voice-mail management allows you to configure the system in three ways: voice-mail only on the phone, voice-mail sent to your e-mail as a WAV file or a unified message on both the phone and through e-mail. Voice messages through e-mail can be archived for future use or easily forwarded to other parties that might need access to the information.
   
   
10. Remote Office - When the Remote Office functionality is turned on, all of the calls to your office phone are routed to a designated alternate phone. Outbound calls are made from your local phone through the call manager, so the party you are calling will see your office phone in the caller ID.
    
    
11. Selective Call Forwarding - While Remote Office forwards all calls to another phone, Selective Call Forwarding enables the system to forward calls to another phone based on the specific criteria established by the user. Users set the specific phone numbers and the times of day that they are forwarded.