Overview

The LightEdge Hosted PBX Toolbar is an integrated toolbar that enables users to make and accept telephone calls, and change telephone settings, from within Microsoft Outlook and Internet Explorer and Firefox. The toolbar delivers the following features and benefits to users:

• Microsoft Outlook edition has key integration features such as outbound click-to-dial from Outlook contacts and right-click to dial from email messages.
• User help functions available during any operation with HTML user manual built into the applications.
• Internet Explorer and Firefox edition allows users to highlight web page number and right-click to dial.
• Call notifications with caller identification from Microsoft Outlook directories.
• Full call control (answer or soft pickup, hold, end, 3-way conference and transfer or retrieve voicemail).
• Add Microsoft Outlook contact v-cards for new incoming callers.
• Easily change telephony service settings such as Simultaneous Ring, Call Forward All, Call Forward No Answer, Call Forward Busy, Do Not Disturb and Remote Office.
• Internet Explorer and Firefox edition allows automatic log-in to your web portal.
• View group and personal directories.
• View Call History.

End-User Benefits

• Efficient Interface – provides an extremely simple yet efficient toolbar interface for configuring services and controlling calls. Only key services are displayed to facilitate quick access and avoid desktop clutter.
• Call Control – boasts an extremely user friendly interface and logical workflow that makes call management a breeze.
• Caller Identification – checks an incoming number against your Microsoft Outlook and BroadWorks Group Directory contacts so that you know who is calling and can more effectively manage the calls you take.
• Call History – keeps a record of calls missed, received and dialed so that you have a record of recent communications activity.

Key Features

• Caller ID – Identification of calling party for incoming calls only.
• Caller ID – Identification of called party for outgoing calls only.
  
• Call Control – Answer – Soft-pickup inbound calls using toast notification.
  
• Call Control – Transfer to Voicemail – Divert incoming calls to voicemail (using the pop-up toast feature) when it is inconvenient to answer.
  
• Call Control – Click-to-Dial – Dial phone numbers from within a web page/browser or from directories.
  
• Call Control – 3 Way Conference – Initiate 3-way conference feature within the toolbar.
• Configure Services – Support for managing Hosted PBX services including Call Forwarding, Anonymous Call Rejection, DND, Simultaneous Ringing, Remote Office, and Voicemail from within Internet Explorer, Firefox and Microsoft Outlook.
  
• Administrative Web Portal Auto-Login – Automatically login into the LightEdge Administrative Web Portal without having to enter your username and password.
• External Caller ID Delivery – Provides calling line ID information for external callers.
• Internal Caller ID Delivery – Provides calling line ID information of group member when called.
  
• Automatic Call-Back – Allows you to monitor a busy party in your group and automatically establish a call when the busy party is available.
  
• Call Waiting – Answer a call while already in another call.
  
• Call Routing – Toggle service such as call forwarding, do not disturb, and remote office with a click of a button on the toolbar.
  
• Speed Dial 8/100 Directory – Support for speed dial 8 and 100 services.
  
• Personal/Group Directory – Access personal directory and group directories from within Microsoft Outlook and Internet Explorer, Firefox and dial contacts with one click.
  
• LDAP – Support for LDAP corporate directory standard.
  
• Outlook Contact Integration – Dial Microsoft outlook contacts from Contacts pane or vCard. Add unmatched inbound callers to v-cards.
  
• Call History – Access and delete Call Logs of missed, received and dialed numbers from within Internet Explorer, Firefox and Microsoft Outlook with one click.
  
• Keyword Directory Search – Search across all supported directories with consolidated search results.
  
• Directory Sorting – Sort contacts in group/personal directories.
  
• Configurable Soft Buttons – Set URLs for dynamic soft buttons.
  
• Auto Update Supportt – Enterprise transparently checks for updates and notifies the user if a new version is available.
  
• Customize Toolbar – Modify the position of the toolbar in Internet Explorer, Firefox and Microsoft Outlook.
  
• Lightweight Footprint – Enterprise takes up little system resources with minimal impact on host applications. Storage of all service settings is centrally located in the hosted environment to ensure data integrity.