Unified Communications

What are Hosted Unified Communications?

Unified Communication is a relatively new term used to describe a suite of integrated communication media that harnesses the latest technology to drive presence awareness, enable mobility and provide the ability to quickly shift from one communication media to another.

LightEdge Connected Office

Introducing the LightEdge Connected Office, an integrated suite of communication tools that can be delivered to your company simply and easily through a hosted and managed platform. Our company can utilize the entire suite, or choose the services that make sense now knowing that as your business grows new communication services can be integrated with your current services.

• Voice-over-IP Telephony
• Hosted Microsoft Exchange (e-mail)
• Hosted Microsoft OCS (secure Instant Messaging)
• Hosted Faxing (desktop and device-based faxing)
• Voice and Web Conferencing

Benefits of a Hosted UC Solution
The benefits of using a hosted UC solution versus installing in-house servers include:

• Instant deployment with no capital investment or installation complexity
• More cost-effective ownership
• Enhanced security, including automated installation of antivirus and anti-spam capability
• Robust bandwidth that provides increased availability and performance.
• Higher reliability
• Professional technical support
• Security-enhanced access over standard Internet lines
• Facilitated operations
• Daily backups are stored offsite.

Messaging management for access, flexibility, and coordination
Exchange Messaging provides valuable messaging features that go beyond simple e-mail to empower business users to take control of their business messaging. This functionality includes:

• Contact management, event and calendar management, resource scheduling and administration, task management, and shared folders (see below for details).
• Ability to delegate access to allow others to check designated components like e-mail, task lists, and calendars.
• Server-side and client-side rules and spam filtering to manage the flow of incoming messages.
• Multicolored flagging to mark messages for follow-up, prioritization, searching, and categorization.
• Recovery of sent messages.
• Ability to delete and replace an unread message.
• Out-of-office automatic reply.
• Automatic synchronization with supported mobile phones.

Access on the go from virtually any device. Exchange Messaging provides flexibility and productivity for information workers by enabling an impressive variety of clients for mailbox connectivity, including Web browsers—through Office Outlook Web Access—and Windows Mobile® devices through Office Outlook Mobile. This service is also available to Mac users through the Microsoft Entourage® e-mail and personal information manager.

Support remote and mobile employees. Now teleworkers, field service personnel, and other out-of-office employees can stay up to speed and productively involved in business activities, even if they’re in different time zones.

Enhanced security. Designed for optimal security and privacy, a variety of features at both the server and mailbox level enable users to digitally sign and encrypt e-mails and attachments and access their mailboxes more securely, without a virtual private network (VPN) connection, when working remotely. Anti-spam features include support of real-time safe and block lists, and both server-side and client-side filtering help reduce the amount of unsolicited e-mail.