With SIP Trunking you can layer on additional Voice-over-IP features to add productivity and effeciency to you mobile and tele-workers.
Call Forwarding
Always |
| Enables a user to redirect all incoming calls to another phone number. |
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Call Forwarding
Busy |
| Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. |
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Call Forwarding
No Answer |
| Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. |
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Call Forwarding
Not Reachable |
| Allows a user or administrator to configure an alternate number to where a call should be redirected when the main device is unreachable. |
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Multiple Call Arrangement |
| Enables a user to make and receive multiple calls simultaneously on their different shared call appearance (SCA) locations. |
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Remote Office |
| Enables users to access and use their LightEdge phone service from any mobile or landline phone. This is useful for teleworkers and mobile workers, as it enables them to use all of their phone features while working remotely. |
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Sequential Ringing |
| Enables users to define a list of alternate phone numbers that are alerted sequentially for incoming calls that match specified criteria. |
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Shared Call Appearance |
| Allows incoming calls to ring up to 35 additional phones simultaneously, connecting to the first phone to be answered. |
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Simultaneous Ring |
| Enables users to have multiple phones ring simultaneously when incoming calls are received on their office phone number. |
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Blind Call Transfer |
| Enables a user to transfer a call unattended before or after the call is answered. |
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Calling Line ID Delivery |
| Enables the delivery of a caller’s identity to a user via the CommPilot Call Manager. |
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Click to Answer |
| Enables a user who is already engaged in a call to answer another waiting call. |
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Click to Conference |
| Enables a user to establish a three-way call. |
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Click to Dial
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| Enables a user to dial directly by clicking text from a drop-down Phone List, Outlook tab, or click the Redial button. |
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Click to Hold/Retrieve
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| Enables a user to place an existing call on hold for an extended period of time, and then retrieve the call to resume conversation. |
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Click to Release Call |
| Enables a user to disconnect a call that has been answered through the CommPilot Call Manager. |
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Click to Transfer
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| Enables user to redirect a ringing, active, or held call to another number or directly to voice mail. |
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CommPilot Call Manager |
Provides a web-based tool to manage voice features. |
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CommPilot Express |
| Enables users to pre-configure multiple profiles for managing incoming calls differently based on the user’s status: Unavailable, Busy, Available (In the Office/Out of the Office) |
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Voice Web Portal myphone.lightedge.com |
| Web portal that empowers a business group administrator to provision services to users and manage group-related activities. |
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Phone List - Call Log |
| The Call Log enables users to view and dial from lists of missed, received, and dialed numbers stored in the system. |
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Phone List - Group |
| Enables users to dial any other member of their business group by selecting from a list of names on their CommPilot Call Manager. The list includes a searchable company directory, listing names, alternate numbers, and e-mail addresses. |
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Phone List - Personal |
| Enables users to dial frequently called numbers by selecting from a searchable list of names on their CommPilot Call Manager. |
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Send to Voicemail |
Enables a user to push a call directly to voicemail before the call is answered. |
Three-Way Calling |
Enables a user to connect to two others parties for a three-way collaborative call. |
Transfer with Consultation |
Enables a users to introduce a call to another party before transferring the call to them. |
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