White Papers

Are Managed Services Right for You

Abstract: Managed services delivered by a service provider is an increasingly
popular and preferred alternative to internal management of network-based
services. This primer explains when managed services are beneficial, how
managed services reduce costs, and factors to consider when choosing a
managed services provider. The Expanding Role of the Network in Business Success

What Are Managed Services?

• Would Your Business Benefit from Managed Services?
• The Business Case for Managed Services
• Identifying the Managed Services That Are Right for Your Business
• Selecting a Managed Services Provider
• The Cisco® Powered Program

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The Benefits of Out-Tasking

Abstract: Out-tasking network management to a managed services provider is more than a technology solution. Rather, by reducing costs and freeing up the IT staff to focus on the core business, managed services can play an
important role in a company’s business strategy. This primer explains the what,
why, and how of managed services:

• The Expanding Role of the Network in Business Success
• What Are Managed Services?
• Reasons for Adopting Managed Services
• Types of Managed Services
• The Cisco® Powered Program

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Practical Business Continuity for the SMB

Abstract: Small and medium sized businesses have been unwilling to commit time, financial and human resources to implement a true business continuity plan. The high adoption rate of technology in SMB is placing companies without contingency plans at high risk. This paper describes practical achieve operational benefits by adopting processes that also mitigate business risk.

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VoIP Telephony: Benefits for Businesses

Abstract: Voice-over-Internet Protocol, or VoIP service, has been talked about for a number of years, but is now being adopted by businesses in the mainstream in order to save money as well as deploy powerful new capabilities for end-users. Recent product launches by RBOCs and long-distance carriers, as well as an onslaught of "network convergent" companies offering both voice and data services, are successfully penetrating a range of industry sectors. This paper explores the benefits of VoIP technology to businesses as end-users, as well as steps for acquiring service.

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Productivity and the IPC Business Case:
Analysis of Small-to-Medium Size Businesses

Abstract: IP Communications (IPC) has led to concrete productivity gains within small-to-medium size businesses-benefits which can be categorized into three areas: organizational efficiency, end-user productivity, and IT staff productivity. This paper reports the ways in which real-world IPC adopters experience IPC benefits, including examples of specific time-saving and revenue-generating metrics.

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