LightEdge Support

LightEdge is committed to offering on-demand services and support. Our solutions are backed by one of the strongest service guarantees in the industry.

LightEdge support services are available 24 hours a day, 7 days a week – no exceptions. Our technical support starts with direct access to technicians in LightEdge’s Network Operations Center (NOC) via toll-free and local numbers as well as direct email.

Formal monitoring, logging and event management processes are employed in the NOC to ensure that pertinent information is recognized, identified, recorded and processed in a timely manner. This level of technical support is included with every level of service offering from LightEdge and is designed to accommodate all of the needs of customers utilizing LightEdge services.

My LightEdge Portal

My LightEdge is an easy-to-use, secure site that allows LightEdge customers to access information about their LightEdge services and submit and review support requests. My LightEdge is accessible to our customers anytime, anywhere.

As a LightEdge customer, you can access My LightEdge to:

• View the list of services you received from LightEdge
• Manage your accounts
• View charts that depict your company's bandwidth use
• Analyze bandwidth usage patterns for the previous 24 hours, week or month
• Submit and review ticket activity

To login to My LightEdge, simply enter your username and password in the login box below. Forgot your username or password? Contact Customer Support at 1.888.621.1213 or support@lightedge.com.

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