LightEdge Professional Services is a key element of LightEdge network, business and managed services solutions. We’re dedicated to making Service-on-Demand a reality, helping you get the most from your LightEdge technology investment. We provide a full spectrum of professional services to assist in implementation, development and integration, support, training and management of your business systems.
We know your implementation project has specific objectives and is unique to your organization, limited in time and scope and involves a variety of resources. Our methodology allows for a structured, yet flexible approach, tailored to meet the requirements of your business.
We apply the following methodology to each implementation project, large or small:
- Provide an overview of the implementation process
- Accomplish goals in the minimum amount of time with the minimum amount of resources
- Define the resources required and guarantee their availability at the right time
- Clarify roles and responsibilities
- Provide a platform for cooperation
- Communicate effectively
- Define decision-making responsibility
- Measure progress
- Control the implementation with milestones
Our standard implementation methodology establishes a level of consistency while minimizing risk. We improve our implementation efficiency by applying proven best-practices to every engagement, reducing the amount of rework and reinvention that is required for each new project. Our method of implementation management results in higher productivity and better quality in all the implementations we undertake.
Support & Help Desk Services
The LightEdge Help Desk is fully staffed with specialized application and systems experts. Our support solution encompasses your applications, your hardware and their underlying technologies. The comprehensive nature of our support allows us to solve all your system problems.
Our support system allows us to track, assign, escalate and analyze Support Requests. We record problems in detail and execute established procedures to resolve them efficiently. With defined standards to categorize Support Request urgency, response, and resolution times, backed up by automated notification and escalation systems, LightEdge is able to provide the highest possible level of support service.
Every open Service Request is reviewed with support and technical personnel. Any outstanding issues are assigned additional resources. Service request review processes are used to continually improve troubleshooting and preventative maintenance procedures.
In our continuing effort to bring to you the very best in support and service, LightEdge has partnered with ExecuTrain, a leading desktop application training center.
We are pleased to be able to offer comprehensive training in some of the applications you use most, allowing you to make more efficient, productive use of your work day. ExecuTrain’s professional and knowledgeable staff will guide you through the applications in half day, day long, 2-day or 4-day boot-camp style sessions.
ExecuTrain is a nationwide leader in the desktop application
training industry. Their experts will help you increase
your computer competency - offering Introductory, Intermediate
and Advanced classes in Microsoft Windows, Word, Excel,
PowerPoint, Office and Outlook. You may also choose two-day
Crystal Reports training for beginner or advanced users.
We strongly encourage you to take advantage of these course
offerings so that you may effectively utilize the powerful
desktop tools you have at your disposal. Please take a
look at the ExecuTrain Course Offerings and call us at
your earliest convenience to schedule one or more of these