The International Standard in IT Service Management
Consistency in IT governance between you and your cloud provider can be difficult to find or determine. Where do you start? You could request a copy of their individual policies and procedures, then wait to see if they actually stick to that framework or you could ask if they are ISO 20000-1 certified. Then breathe easy knowing they are upholding the highest service standards in the industry.
What is ISO 20000-1 Certification?
ISO 20000-1 is a global standard of requirements for information technology service management (ITSM) systems. Developed to mirror IT Infrastructure (ITIL) best practices, this proactive structure ensures success by consistently monitoring and managing:
Vendor Relationship Management
Business Continuity/Disaster Recovery
Service Development & Deployment
Service Level Agreements (SLAs)
Inventory Management (CMDB)
Supply Chain Management
What does it mean to you?
Wouldn’t it be nice to know your service provider was committed to excellence and actually fulfilling their promises? ISO 20000-1 is important proof that your provider is doing exactly what they say they are by showing: