Implementations Specialist

Des Moines, IA or Kansas City, MO

Position Summary

LightEdge’s Implementation Specialist will provide courteous and professional implementation support and work directly with clients on implementation projects. This will include configuration, installation, documentation, and troubleshooting of complex networks, security and hosted services.

Responsibilities

  • Provide remote implementation support and administration
  • May provide on-site equipment installation
  • Work directly with LightEdge Solutions clients to determine project requirements
  • Identify, correct, and advise on incidents related to client services
  • Escalate services requests and incidents as required
  • Effectively communicate project status to Project Managers and client
  • Follow standards and procedures for configuration
  • Complete all design documentation, including equipment configuration, quickly and completely following a project completion
  • Ensure project documents are complete, current and stored appropriately
  • Minimum 40 hours/week required
  • Other duties as assigned

Skills and Experience

  • Associate degree in Information Technology or a related discipline preferred, an equivalent combination of education and work experience may be considered
  • 4-5 years of experience with Information Technology hardware and software support
  • Must possess a strong understanding of networks and routing
  • Proficient with Cisco routers, switches and firewalls
  • Experience with VMware preferred
  • Experience with Microsoft Windows operating systems, Microsoft Outlook, and Microsoft Office a plus
  • Strong troubleshooting and problem solving skills
  • Experience working and opening trouble tickets with vendors/telecom carriers
  • Excellent communication and interpersonal skills for work in a collaborative team environment
  • Capable of managing multiple projects simultaneously
  • Ability to multi task and operate with minimal supervision, adjusting priorities accordingly
  • Able to maintain professional demeanor under stress
  • Demonstrated willingness to learn and adapt to changes in technology
  • Occasional travel may be required
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