September 2014

VMworld 2014 Recap

By | September 12th, 2014|Uncategorized|

LightEdge Senior Cloud Engineer, Jon Hildebrand, has returned from VMworld in San Francisco, and brought some major highlights back to share. Check out many of the big announcements that were made in his guest blog post below. VMworld 2014 Recap The annual U.S. version of the VMworld Conference came and went by, but by no [...]

August 2014

5 Reasons to Store Your Data in the Midwest

By | August 20th, 2014|Uncategorized|

The Midwest is not only the United States’ largest producer of corn, home to a state fair that was featured in the New York Times Bestseller, “1,000 Places To See Before You Die”, and the birth place of Twinkies, but so much more. It has been attracting a considerable amount of attention in the technology [...]

July 2014

Website updates!

By | July 28th, 2014|Uncategorized|

We recently added new content to our website making it easy to access everything you need to know about LightEdge! Here’s a breakdown of what you can now find throughout our site. Learn about our Data Center, Disaster Recovery, Enterprise Cloud, Network & Voice, and Professional Services offerings, and download specifics on a range of [...]

July 2013

ISO 20000 Section 9: Control Processes

By | July 19th, 2013|Uncategorized|

What is it? Section 9 of the ISO 20000 standards defines Configuration Management, Change Management. The last section of the ISO 20000 standard focuses on those processes that help an IT services company ensure standards are upheld and any changes in the production environment are tracked appropriately. What is required? First up, is Change Management.  [...]

ISO 20000 Section 8: Resolution Processes

By | July 16th, 2013|Uncategorized|

What is it? Section 8 of the ISO 20000 standards defines Incident Management, Service Request Management, and Problem Management.  During this discussion, we will be focusing on how LightEdge manages these processes. What is required? Currently, LightEdge is utilizing a custom application called Call Tracker to manage all Incidents, Service Requests, and Problems.  This system [...]

ISO 20000 Section 5: Design and Transition of New or Changed Services

By | July 9th, 2013|Uncategorized|

In the last post, we discussed the overall Service Management System and the requirements in Section 4 of the ISO 20000 standard. This time, we will be reviewing the general requirements for Section 5, Design and Transition of New or Changed Services. What is it? Section 5 correlates well to the ITIL Service Design methodology. [...]

ISO 20000 Section 4: Service Management System General Requirements

By | July 2nd, 2013|Uncategorized|

In our previous blog post, we discussed the value of ISO 20000 certification and why LightEdge has set out to obtain accreditation. In this post, we would like to delve into the first major section of compliance and how LightEdge is working to complete the actions required to satisfy the requirements. You might ask, “Why [...]

June 2013

ISO 20000 – Introduction

By | June 26th, 2013|Uncategorized|

ISO 20000 – What is it? This year, LightEdge Solutions is embarking on a project to achieve ISO 20000 certification.  ISO 20000 is the first international standard for IT service management.  The standard prescribes a comprehensive plan to develop, adopt, and operate a Service Management System.  ISO 20000 aligns with the ITIL standards and is an [...]

May 2013

EMCworld Highlights

By | May 31st, 2013|Uncategorized|

Couldn’t make it to EMCworld this year? LightEdge was there and brought back a few key developments and takeaways we’d like to share with you. Data Domain The largest bank in the world recently deployed Data Domain as a backup solution for their IBM Systems I (AS400). EMC is ramping up this line of business [...]

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