Allscripts is a leader in healthcare information technology solutions that advance clinical, financial, and operational results. It provides electronic health record systems for both financial and clinical platforms. Allscripts aims to connect physician practices, hospitals, and healthcare systems; thereby empowering caregivers to make better decisions and with the goal of delivering better care.
Throughout Allscripts’ 12-year engagement with NFINIT, now a LightEdge company, the team required a technology partner that operated as an extension of Allscripts. Allscripts is dedicated to keeping its customers safe and protected from any data breaches or disruptions on a large scale that may destroy existing systems.
The Allscripts and LightEdge teams work together to quickly and effectively resolve issues. With these combined efforts, Allscripts is able to achieve the security and protection they want for their clients. By troubleshooting the problem and including LightEdge services, Allscripts could pinpoint solutions that enabled clients to get back up and running. The focus was on regaining access to critical systems and applications. If there were any technical disruptions, Allscripts’ efforts along with LightEdge would ensure that there wouldn’t be any major negative impact to clients. The solution offers a cloud environment that helped deploy over 200 virtual machines.
Allscripts was able to provide an invaluable service to its clients with the assistance of LightEdge. LightEdge provided its manpower, expertise, and infrastructure for restoring and providing alternative solutions. In the meantime, the internal Allscripts IT team focused on locating the root cause and working on the long-term solution.