A standard for excellence in ongoing IT service management
Consistency in IT governance between you and your cloud provider can be difficult to find and maintain. LightEdge’s ISO 20000-1 certification demonstrates our ongoing commitment to excellence within IT service management. Partnering with an ISO 20000-1 certified cloud provider, like LightEdge, ensures your IT infrastructure or cloud hosting is managed consistently with a globally-recognized standard of excellence. Our ISO 20000-1 certification requires evidence-based benchmarks, so you can be confident in our commitment to serving you.
Our mutual goal is to protect the integrity, availability and confidentiality of your critical data. The information security management system (ISMS) supporting our managed, hosted and colocation services, are ISO 20000-1 certified by Schellman & Company, LLC, so you can rest easy that LightEdge upholds the highest standards in security.
What Is ISO 20000-1 Certification?
ISO 20000-1 is a global standard of requirements for IT service management systems. ISO 20000-1 was developed to mirror IT Infrastructure Library (ITIL) best practices and equally support other IT service management approaches, such as Microsoft Operations Framework and parts of ISACA’s COBIT framework. ISO 20000-1 is a significant competitive differentiator in the IT services industry. The process to become ISO 20000-1 certified includes a multi-stage audit process in the first year, followed by annual surveillance reviews completed by an accredited certification body.
This proactive structure ensures success by consistently monitoring and managing:
- Capacity Management
- Change Management
- Relationship Management
- Service Continuity & Availability Management
- Service Development & Deployment
- Problem & Incident Management
- Service Level Management
- Inventory and Configuration Management (CMDB)
What does it mean to be ISO 20000-1 Certified?
ISO 20000-1 certification ensures your provider is committed to ongoing excellence, providing important proof that they are doing exactly what they say they are by showing:
- IT processes documented, actively managed and continually improved
- Best practices converted to mandatory steps
- Controls implemented to measure and maintain consistency
Our ISO 20000-1 process strives to improve the quality of your service by reducing risk and increasing efficiencies.
Our colocation facilities are designed for high-density cloud computing environments and scalable from a single rack to 10,000-square-foot suites. Our facilities are backed by 24/7/365 remote hands technical support for tactical response and interconnected with an advanced network backbone to service next-generation computing requirements.
*The scope of LightEdge’s services and compliance responsibilities will be determined prior to entering an agreement.