OnRamp Privacy Policy

OnRamp Respects and is Committed to Protect Your Privacy.

Privacy Policy

OnRamp Access, LLC respects and is committed to protect your privacy. This privacy policy describes the ways we collect information about you and what we do with that information.

What information do we collect?

OnRamp collects information identifying you including your name, address, e-mail address, company affiliation, IP address, information regarding service configuration and selection or other information that may identify you individually.

OnRamp does not intentionally collect or maintain, and does not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.

OnRamp participates in and has certified its compliance with the EU-U.S. and the Swiss-U.S. Privacy Shield Framework. OnRamp is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s www.privacyshield.gov/list.

For protected individuals under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework, you may access the OnRamp website without providing any personal data. However, the OnRamp website does collect information from our users where you volunteer your personal data in response to information forms or approved requests for consent.

How do we collect information?

OnRamp uses a variety of mechanisms to collect information, including:

  • Asking for you to provide it through our website, over the phone, or in other written or verbal communications.
  • Via third party information providers.
  • Automated technical means on our website to track your behavior.

OnRamp uses cookies, web beacons, widgets and other computer software code to track your use of our website using third party tools and agencies and to provide marketing information to you elsewhere on the Internet.

OnRamp uses cookies, web beacons, widgets and other computer software code to track your use of our website using third party tools and agencies and to provide marketing information to you elsewhere on the Internet.

Users can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.
For more information on how OnRamp uses cookies, visit OnRamp’s Cookie Policy: https://www.onr.com/about-us/cookie-policy/.

What do we do with the information?

We primarily use the information about you to market our services to you or to provide support for services which you have purchased.

We do not sell your information to third parties. We may provide information to business partners for the purpose of jointly marketing our services to you or for the purpose of supporting the services we have sold to you. In cases of onward transfer to third parties of data of EU and Swiss individuals received pursuant to the EU-US and Swiss-US Privacy Shield, OnRamp is potentially liable.

Your personal information may also be transferred in connection with a sale, merger, transfer or exchange of OnRamp’s business or assets.

OnRamp may be required by law enforcement agencies or judicial authorities to provide personal data on individuals. In matters involving a danger to personal or public safety OnRamp may voluntarily share personal data with appropriate governmental authorities. We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. In circumstances involving a breach of OnRamp’s Acceptable Use Policy, OnRamp may share personal data with governmental authorities and with the companies that provide Internet connectivity to OnRamp. OnRamp may also disclose personal data where necessary to identify, contact, or bring legal action against someone who may be violating OnRamp’s Acceptable Use Policy or other user policies, to operate OnRamp’s services properly, or to protect OnRamp or its customers, or to enforce our agreements with you.

How do we protect your information?

OnRamp is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

OnRamp complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. OnRamp has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit our Privacy Shield participant page.

Communications With OnRamp

In compliance with the US-EU and Swiss-US Privacy Shield Principles, OnRamp commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact OnRamp at:

OnRamp Access, LLC
2916 Montopolis, Suite 300
Austin, TX 78741

OnRamp has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

OnRamp has further committed to cooperate with EU and Swiss data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU or Switzerland in the context of the employment relationship. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU or Swiss DPAs for more information or to file a complaint. The services of EU and Swiss DPAs are provided at no cost to you.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.


Our sites have security measures in place to protect the loss, misuse, and alteration of the information under our control. We use commercial industry-standard methods to protect your information from unauthorized access. Among other techniques, we store such information on a computer behind our “firewall” in a secure location. Of course, there is no such thing as perfect security, and whatever the level of security, it is always possible that security breaches could occur. OnRamp is not responsible for damages caused by the intentional wrongful actions of others that result in a breach of security.

Opting Out of Communications

You may remove yourself from our marketing lists or prevent us from disclosing your information to a third party or for using it for a purpose other than specified here without your prior consent by sending e-mail requesting such a change to marketing@onr.com.

Data Integrity

OnRamp shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, Company shall take reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use.

Data Retention

OnRamp will retain personal data we process on behalf of our customers for as long as needed to provide services to our customer. OnRamp will retain and use this personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. OnRamp will safely erase the information from visitors who have asked to be removed from our database or those who have not interacted with us and have not opted in within a reasonable time frame.


OnRamp acknowledges that EU and Swiss individuals have the right to access the personal information/data that we maintain about them. OnRamp shall allow an individual access to their Personal Information and allow the individual to correct, amend or delete inaccurate information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated. In addition, OnRamp allows an individual to choose to limit the use or disclosure of their personal data. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, or who seeks to limit the use or disclosure of personal data should direct his query to marketing@onr.com. If requested to remove or limit the use of data, we will respond within a reasonable timeframe.

OnRamp Customers Who Hold Private Data

OnRamp’s services include acting as an Internet Service Provider, a Managed Services Provider and a Cloud Services Provider to customers. When providing these services, OnRamp does not determine the purposes and means of processing any private data which our customers may place on those services. When providing these services, OnRamp is acting merely as a “conduit” for data handled by third parties. Although OnRamp educates its customers on the methods to reasonably and appropriately protect the confidentiality, availability and integrity of data, each individual OnRamp customer determines the criticality of their data, identifies the appropriate methods to protect the data and directs OnRamp to assist, when necessary, in protecting the data as the Customer deems fit.

Unless required by legal action to do otherwise, OnRamp does not directly respond to third party requests pertaining to private data held by OnRamp’s customers on OnRamp’s services or in its facilities. In such an instance, OnRamp notifies the appropriate customer of such request and, at the direction of the customer, facilitates the Customer’s appropriate response to the request by delivering services to the customer as detailed in our agreements with the customer.

Verification and Enforcement

OnRamp uses a self-assessment approach to assure compliance with this privacy policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the Principles. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles.

If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution using (an independent resource mechanism) as a third party resolution provider. It is possible, under certain conditions, for an individual to invoke binding arbitration.


This privacy policy may be amended from time to time consistent with the requirements of the Privacy Shield. We will post any revised policy on this website.

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