LightEdge Solutions, a leading provider in cloud computing business services, announced today the hire of a new Vice President of Customer Operations to oversee the company’s support operations and expand on a strategic focus for improving areas in all departments related to customer satisfaction.
Jake Gibson, previously Director of Information Technology with Eurofins, has accepted the VP of Customer Operations and is becoming acclimated to LightEdge’s service portfolio and support processes. Jake has over 20 years of experience in information technology, both as a hands-on network engineer and as an IT director, leading teams of IT professionals in project implementation and process improvement.
“We’re incredibly fortunate to have Jake onboard to manage and further develop our team and processes,” announced Jeff Springborn, president and chief operating officer of LightEdge. “His experience in ITIL® processes, extensive knowledge of networking and leadership will further differentiate LightEdge as the leading end-to-end provider of technology services and support.”
As leader of the LightEdge support team, Jake will continue to analyze and refine service support processes including the use of ITIL® best practices. ITIL® provides a set of dynamic and evolving best practices based in the reality of real-world Information Technology professionals rather than academia. ITIL is the most widely accepted approach to IT service management in the world.