Network Engineer

Des Moines, IA, Kansas City, MO, or Omaha, NE

POSITION SUMMARY

LightEdge Solutions is currently looking for an experienced and dynamic Network Engineer to join our team.  We are looking for an individual to work within our team of network engineers in the operations department to manage our wide area network. Duties will include on-going maintenance of network and datacenter infrastructure to ensure we maintain our defined service levels.

This individual will also assist in the strategic planning related to capacity management, and implementation of new policies and procedures with focus on continual improvement in service delivery. They will also assist customer support with resolution of customer incident and problem tickets escalated to network engineers.

If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!

RESPONSIBILITIES include the following. Other duties may be assigned.

  • Responsible for all aspects of the day-to-day operations of our multi-tenant service provider network platform.
  • Assist in development of monitoring and capacity planning methods and tools for our network backbone.
  • Actively watch for and identify possible areas of improvement. Work with management team to achieve efficient, effective use of our network platforms.
  • Responsible for diagnosing and resolving critical platform-level technical issues quickly and effectively.
  • Act as escalation point on technical issues for all other technical groups within the organization; troubleshoot complex customer issues.
  • Work with telco carriers to troubleshoot critical network backbone circuit issues
  • Function as liaison between Operations and Product Development (PD) teams when new products and technologies are brought to market.
  • Will be involved in product lifecycle decisions as they affect the network, including but not limited to change management, platform upgrades, capacity planning, monitoring, problem management, and moves/adds/changes.
  • Provide recommendations and assistance to Engineering and PD departments with projects and technologies; act as Project Manager for some network projects.
  • Responsible for creating and maintaining extensive documentation of all network-related platforms, support tools, troubleshooting guides, and other critical information.
  • Lead regular training/refresher sessions for other technical departments.
  • Serve in network engineering on-call rotation on nights and weekends.
  • Coordinate and implement after-hours maintenances as needed.
  • Other duties as assigned.

DESIRED SKILLS AND EXPERIENCE:

  • Bachelor’s Degree in IT or related industry experience
  • 5+ years of experience in Network Engineering/Administration
  • Advanced familiarity with Cisco IOS, IOS-XR and NX-OS operating systems
  • Strong familiarity with Cisco product families and hardware architectures
  • Experience with the following Cisco product lines:
    • ASR9000-series routers
    • Nexus 5000-series switches
    • ASA firewalls
    • 2900- and 3000-series switches
    • 6000-series UCS fabrics
  • Solid understanding of the following protocols and technologies:
    • BGP, OSPF, HSRP, MST, PVST+, CWDM/DWDM, QoS, IPSec VPNs
  • Demonstrated willingness to learn and adapt to changes in technology
  • Experience troubleshooting T1, DSL, Ethernet, and fiber circuits
  • Excellent telephone and personal customer service skills required
  • Ability to communicate in a professional and friendly manner with customers in written communication
  • Excellent communication and interpersonal skills for work in a collaborative team environment
  • Ability to multi task and operate with minimal supervision, adjusting priorities accordingly
  • Able to maintain professional demeanor under stress
  • Demonstrated willingness to learn and adapt to changes in technology
  • Experience troubleshooting applications and network issues using a network protocol analyzer
  • Cisco certifications preferred but not required; CCNP, CCIP, CCIE
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