LightEdge’s solutions are backed by one of the strongest service guarantees in the industry. Our support team is available 24 hours a day, 7 days a week – no exceptions. Our technical support starts with direct access to technicians in LightEdge’s Network Operations Center (NOC) via a toll-free number for emergencies. The NOC experts also handle all formal monitoring, logging, and event management to ensure that pertinent information is recognized, identified, recorded, and processed in a timely manner. This level of support is included with every LightEdge service, and is designed to accommodate the unique needs of each customer.

Login to the MyLightEdge Portal for All Support Inquiries

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MyLightEdge Portal

Easy-to-use and secure, MyLightEdge allows customers to access information about their services and submit and review support requests. Available anytime, anywhere.

Customers use MyLightEdge to:

  • Analyze bandwidth usage patterns
  • Submit, track and add comments to trouble ticket activity​
  • View list of services
  • Manage accounts
  • View bandwidth use
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LightEdge Support

Contact our 24×7 support line when you need assistance or answers.
Toll-free: 1.877.589.3654
Online: MyLightEdge Portal

OnRamp Support

Phone: 512.457.9000
Toll Free: 888.667.2660
Fax: 512.476.2878
Email: support@onr.com

Quality Assurance Feedback

How are we doing? Provide your feedback to the LightEdge Quality Assurance team
Email: QA@lightedge.flywheelsites.com

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Let’s explore your needs and identify the most effective way to meet them.

Our highly-trained compliance and security experts are ready to work with you to create the right combination of products and services to meet your needs. There’s no obligation to get started. Just fill out our contact form, or give us a call at 877-771-3343!