August 2014

ISO 20000 certification

By | August 25th, 2014|Cloud Computing|

We are excited to announce LightEdge has obtained ISO 20000 certification! Successfully completing the first International Standard for IT Service Management is a significant competitive differentiator for LightEdge in the IT services industry. The process to become ISO 20000 certified entailed multiple audits, constant reviews and continual improvements to stay current on the highest standards [...]

June 2014


By | June 30th, 2014|Cloud Computing|

We are excited to announce that LightEdge has successfully passed our ISO 20000 Stage 1 audit, which entails a full documentation review. This stage ensures we have all the required policies and processes in place to meet the ISO 20000 standard. Our next step is to enter into Stage 2 of the audit at the [...]

March 2014

LightEdge Solutions Completes Audit Review for ISO 20000 Certification

By | March 25th, 2014|Company and Community|

We are pleased to announce that LightEdge has successfully completed its audit review for the ISO 20000 certification. Completing the audit review is a required step toward certification each year. LightEdge anticipates having the stage one and stage two audits completed by the end of the summer in 2014, making it an ISO 20000 certified [...]

July 2013

ISO 20000 Section 9: Control Processes

By | July 19th, 2013|Uncategorized|

What is it? Section 9 of the ISO 20000 standards defines Configuration Management, Change Management. The last section of the ISO 20000 standard focuses on those processes that help an IT services company ensure standards are upheld and any changes in the production environment are tracked appropriately. What is required? First up, is Change Management.  [...]

ISO 20000 Section 8: Resolution Processes

By | July 16th, 2013|Uncategorized|

What is it? Section 8 of the ISO 20000 standards defines Incident Management, Service Request Management, and Problem Management.  During this discussion, we will be focusing on how LightEdge manages these processes. What is required? Currently, LightEdge is utilizing a custom application called Call Tracker to manage all Incidents, Service Requests, and Problems.  This system [...]

ISO 20000 Section 6: Service Delivery Processes and Section 7: Relationship Processes

By | July 12th, 2013|Security|

What is it? In Section 6, ISO 20000 delves into the processes required to ensure the quality delivery of services. We will be examining Service Level Management, Service Reporting, Service Continuity, Capacity Management, and Security Management. What is required? First up, Service Level Management. This requirement basically defines SLAs and their lifecycle. This seems to [...]

ISO 20000 Section 5: Design and Transition of New or Changed Services

By | July 9th, 2013|Uncategorized|

In the last post, we discussed the overall Service Management System and the requirements in Section 4 of the ISO 20000 standard. This time, we will be reviewing the general requirements for Section 5, Design and Transition of New or Changed Services. What is it? Section 5 correlates well to the ITIL Service Design methodology. [...]

ISO 20000 Section 4: Service Management System General Requirements

By | July 2nd, 2013|Uncategorized|

In our previous blog post, we discussed the value of ISO 20000 certification and why LightEdge has set out to obtain accreditation. In this post, we would like to delve into the first major section of compliance and how LightEdge is working to complete the actions required to satisfy the requirements. You might ask, “Why [...]

June 2013

ISO 20000 – Introduction

By | June 26th, 2013|Uncategorized|

ISO 20000 – What is it? This year, LightEdge Solutions is embarking on a project to achieve ISO 20000 certification.  ISO 20000 is the first international standard for IT service management.  The standard prescribes a comprehensive plan to develop, adopt, and operate a Service Management System.  ISO 20000 aligns with the ITIL standards and is an [...]

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