July 2013

ISO 20000 Section 4: Service Management System General Requirements

By | July 2nd, 2013|Uncategorized|

In our previous blog post, we discussed the value of ISO 20000 certification and why LightEdge has set out to obtain accreditation. In this post, we would like to delve into the first major section of compliance and how LightEdge is working to complete the actions required to satisfy the requirements. You might ask, “Why [...]

June 2013

ISO 20000 – Introduction

By | June 26th, 2013|Uncategorized|

ISO 20000 – What is it? This year, LightEdge Solutions is embarking on a project to achieve ISO 20000 certification.  ISO 20000 is the first international standard for IT service management.  The standard prescribes a comprehensive plan to develop, adopt, and operate a Service Management System.  ISO 20000 aligns with the ITIL standards and is an [...]

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