In the past year, there have been different features added to the customer portal for LightEdge services that make it even more user-friendly. With all of the new options, though, you may be asking yourself which features should I really take advantage of that would make the most impact. Here are the top three features that you can use within the My.lightedge.com portal to help with your service support.
View status of trouble tickets
Simply login to MYLE and view the status of any open trouble tickets without emailing or calling into the NOC. You can also open trouble tickets from the portal.
View bandwidth usage
If your connection seems to be slower than usual, you can login and see if you are nearing the maximum bandwidth of your connection. If that is the case, you can contact LightEdge, to discuss possible solutions to the issue. If that’s not the case, and you feel there is an issue, you can open a trouble ticket online.
Make DNS changes
You can make your own changes to your DNS, eliminating the need to submit a change request and the queue for processing that request.
There are many more features out on My.Lightedge.com to help you manage your account for admins and other official contacts at your company. If you have any questions, please feel free to contact LightEdge support at firstname.lastname@example.org or call 1-877-771-3343 for more details.