Join the team of one of the fastest-growing managed VoIP, Network and IT Services providers.
LightEdge Solutions is a leading provider of fully-managed network and business services, VoIP services and hosting for small and medium sized businesses in the Midwest and Southwest. LightEdge is dedicated to technology leadership and best-in-class service and support. With our Service-on-Demand offering, LightEdge provides fully-managed network and business application services, allowing businesses to focus on their core business, gain competitive advantage and scale for growth.
LightEdge is committed to providing scalable, cost-effective Fortune 500 network and IT Solutions to the small and medium business marketplace. At LightEdge, we are making Service-on-Demand a reality for our customers, offering them large corporate managed solutions at a fraction of the upfront capital investment and affordable monthly pricing. Our vision is to provide all the managed business solutions your company requires over our state-of-the-art network to ensure the highest quality at the lowest price.
For job inquiries, please contact Human Resources at hr@lightedge.com.
Web Developer
Des Moines
Responsibilities:
- Work with the project management team, technical team, and business unit during requirements analysis to determine data messaging requirements.
- Develop and maintain customer facing web sites and internal applications
- Analyze business needs, interpret requests and implement solutions
- Quantify web site effectiveness (Internet, Extranets and Intranet) and pages within sites
- Develop software both independently and with a team based upon project
- Other tasks related to the development effort
Requirements:
- Bachelor's degree in Information Technology or equivalent
- Relevant web site development (2-3 years of demonstrated business success)
- Microsoft developer tools experience (ASP.NET, SQL Server, SharePoint, HTML)
- Familiarity with web usability and testing methods
- Experience with shopping cart/e-commerce platforms
- Excellent communications skills, required for working with our internal customers to determine scope of work, requirements, and expectation management
Mandatory Skills/Experience:
Note: candidates who do not have the mandatory skills will not be considered.
- Experience with ASP.NET, MS IIS, and SQL Server
- XML experience
- Strong team player, ability to work on independent assignments
- Ability to produce technical documentation
- Excellent oral and written communication skills
Desirable Skills/Experience:
Workflow Specialist
Des Moines
Responsibilities:
- Work with the project management team, technical team, and business unit during requirements analysis to determine impact to workflow requirements.
- Develop and maintain workflow PERTs within the OSS
- Analyze business needs, interpret requests and implement solutions
- Develop implementation plans, user acceptance test cases and plans, and impact analysis
- Help define and develop user-defined forms within the OSS to assist the workflow process
- Develop software both independently and with a team based upon project
- Other tasks related to the development effort
Requirements:
- Bachelor's Degree in Computer Science or Information Technology and/or equivalent education experience preferred.
- Experience in software development (as a programmer) is a plus.
- Experience with developing PERTs or similar workflow definitions
- Ability to define and document workflow processes (new and existing), coordinate with all affected team members to insure accuracy, then formalize integration plan and audit
- Perform user acceptance testing, system level testing, and developing and execute test plans
- Experience with SQL strongly preferred.
- Excellent communications skills, required for working with our internal customers to determine scope of work, requirements, and expectation management
Mandatory Skills/Experience:
Note: candidates who do not have the mandatory skills will not be considered.
- Experience with developing PERTs or similar workflow definitions
- Strong team player, ability to work on independent assignments
- Ability to produce technical documentation
- Excellent oral and written communication skills
Desirable Skills/Experience:
- SQL
- Experience in software development (as a programmer) is a plus.
Data Specialist
Des Moines
Responsibilities:
- Work with the project management team, technical team, and business unit during requirements analysis to determine data messaging requirements.
- Data transformation design and development.
- Design and develop exception handling and data cleansing / standardization procedures
- Optimize ETL performance
- Identify and manage data quality issues
- J2EE-based business logic design and development, using best practices.
- Create table population scripts, and insertion triggers.
- Services creation.
- Create reports
- Assist in testing efforts, Perform unit testing and fixes during testing process.
- Assist the support team during deployment.
- Other tasks related to the development effort.
Deliverables:
- All documentation regarding system design
- Business Process Data-flow Mapping Diagrams
- Table population scripts, and insertion triggers.
- Services creation.
- SSL configurations
- Troubleshooting and performance optimization within the database
Mandatory Skills/Experience:
Note: candidates who do not have the mandatory skills will not be considered.
- Strong knowledge of SOA and its concepts
- Strong team player, ability to work on independent assignments
- Experience with the design of ETL solutions integrating multiple source systems
- Strong experience with MS SQL Server 2000/2005
- Ability to produce technical documentation;
- Excellent oral and written communication skills are required;
Desirable Skills/Experience:
- Web Services
- Hardware security modules and database encryption experience strongly desired
Provisioning Coordinator
Denver, Minneapolis
Primary Duties:
Working with the Telecom Carriers and internal operational staff, this position will be responsible for provisioning/ordering both internal and external circuits utilizing the Lightedge infrastructure. Provide support to the accounting team in recognizing and resolving billing issues related to telecommunications accounts. Responsible for the support of the Service Order Fulfillment and Operations group for overall circuit accountability to include circuit tracking, circuit ordering, administrative needs and provisioning via the Lightedge OSS system.
Experience and Skills desired:
- Strong background in CLEC and retail/wholesale telecommunications environment via ASR/LSR
- Strong background and understanding of number porting
- Understanding of Wide area networking
- Working knowledge of DS0, DS1, DS3, OC-X and Dark Fiber facilities
- Working knowledge of Frame Relay and DSL
- Strong knowledge of telecom carrier escalation paths and procedures
- Experience in project management
- Strong familiarity with PC’s including but not limited to Excel, MS Word, general database and word processing software.
- Mathematical skills relating to accounting and general business
- Excellent interpersonal, written and oral communications skills
- Must be able to multitask, work tight deadlines and focus on project completion.
- Must be organized and able to work in a quickly changing internal and external environment.
- Must be self-motivated and demonstrate the discipline necessary to work in an environment with little direct supervision.
Sales Engineer
Des Moines
Position Summary
The Sales Engineer will focus on opportunities and partnerships related to the upsourced IT industry, often called utility computing. As part of Lightedge Solutions team, you will design and conduct informative presentations to educate potential customers on the features and business benefits of Lightedge Solutions products. You will also be a lead technical resource to the sales staff. You will be creating and updating documentation related to client, server, and application engagement utilizing Lightedge Solutions environments. You will provide consultation to customers on integrating industry leading technologies into their infrastructure. This position is accountable for developing knowledge of Lightedge Solutions products, procedures, and technologies. A successful candidate will be one that is energetic, enthusiastic in dealing with customers and enjoys working in a fast-paced environment. You will report to the Director of Systems Engineering and Operations and work closely with the sales team.
Responsibilities
- Oversee and conduct product demonstrations
- Develop solutions utilizing Lightedge Solutions core products
- Perform pre-sales problem analysis/resolution for Lightedge Solutions products
- Provide consultation and support through written (e-mail & web response) and verbal (telephone) correspondence.
- Develop proof-of-concept demos for pre-sales customers and partners
- Oversee and research market opportunities in the market in relation to Lightedge Solutions products
- Maintain technical documentation as well as a knowledge base to be used by tech support personnel
- Other projects, tasks, and duties as assigned by management.
Requirements
- Minimum 2-4 years functional experience working in a Windows-based server environment
- Experience with large scale storage systems (EMC, IBM, Network Appliance, HDS)
- Experience with designing n-tier architectures
- Knowledge of Citrix or Windows Terminal Server installation, configuration, and administration
- Strong understanding of networking concepts and troubleshooting
- Strong written and oral communication skills
- Strong customer service skills (ability to treat others with respect and empathy)
- Basic knowledge of programming (i.e., Visual Basic, C++, .NET, etc.)
- Basic knowledge of Microsoft SQL
- Business consultation sense (ability to tell the customer what they need, not just answer their questions)
- Bachelor’s degree in Computer Science, Computer Engineering, or Information Systems preferred or equivalent experience
Preferred skills
- Knowledge or experience with Linux operating system highly desired
- Knowledge of Server Based Computing preferred
Territory Account Manager
Minneapolis, Kansas City, Omaha, Des Moines, Phoenix, Moline
We are seeking exceptional Territory Account Managers to manage and upsell existing LightEdge customers on our suite of managed voice, data and IT services. Candidate should possess ability to quickly establish professional relationship with clients to invoke trust and excitement around our suite of products and services. The LightEdge Territory Account Manager (“TAM”) is accountable for the revenue growth and customer satisfaction for an account or group of accounts within a geographic region.
Primary responsibilities of the Territory Account Manager include, but are not limited to:
- Primarily sell Managed Services.
- Develop account profiles for all existing customers.
- Cross sell and up sell the LightEdge product suite into existing accounts.
- Qualify and make sales presentations to potential customers.
- Achieve or exceed monthly and quarterly revenue targets.
- High level of skill in consultative selling, business case preparation and time management planning.
- Responsible for updating all sales activities through Microsoft CRM.
- Prepare, complete and process all documentation and required sales paperwork to ensure a smooth transition of LightEdge service for all customers.
Skills and Requirements of the Territory Account Manager include, but are not limited to:
- Excellent verbal and written communication skills
- High energy, driven to succeed
- Competitive attitude
- Strong work ethic
- Self motivated, willing to take initiative
- Interpersonal skills
- Passion for learning
- Organizational and Time management skills
- Able to work in a structured environment
- 3 years of voice, data and IT services sales experience required. Storage or VoIP sales experience a plus
- Cisco, Nortel, Shoretel, Avaya, IBM, EMC or NetApp experience a plus
- Complex sales process, ROI and total cost of ownership selling experience preferred
Take a look at what you can expect when you join our highly successful, motivated and energetic sales team:
- Outstanding work environment
- Inspiring leadership
- 2 week in-depth training program
- Career advancement opportunities
- Sales recognition programs
- Monthly car and cell phone reimbursement plans
Business Development Manager
Minneapolis, Phoenix
We are seeking an exceptional Sales Manager to recruit, train and develop a winning team of entry level field sales executives. The entry level field sales executives, Account Development Representatives, will be responsible for new customer acquisition by presenting LightEdge’s VoIP, Network and IT Services to potential small to medium businesses through a consultative sales approach. Your team will passionately represent our company, our solutions and success to prospects in assigned territories. As the Sales Manager, you will be responsible of building a winning team of aggressive hunters who will make an immediate impact in the market.
Primary responsibilities of the Business Development Manager include, but are not limited to:
- Recruit, train and develop a team of approximately 8-12 field sales professionals.
- Build a team of aggressive hunters with no fear of cold calling via the telephone or in person.
- Lead and motivate a team of field sales representatives to meet or exceed revenue and new customer acquisition targets based upon total quota of the sales team.
- Develop forecasts and maintain pipeline funnel adequate to meet team quota and financial objectives.
- Exercise active involvement with the sales team through daily meetings, overseeing appointments and being readily available when needed.
- Maintain effective utilization, performance and career development of field sales representatives.
- Demonstrate high level of skill in consultative selling, business case preparation and time management planning.
- Able to work in a structured environment.
- Responsible for updating all sales activities through Microsoft CRM.
Skills and Requirements of the Account Development Representative include, but are not limited to:
- Excellent verbal and written communication skills
- High energy, driven to succeed
- Competitive attitude
- Strong work ethic
- Self motivated, willing to take initiative
- Interpersonal skills
- Passion for learning
- Organizational and Time management skills
- Able to work in a structured environment
- Bachelors Degree or equivalent industry sales or sales management experience
Take a look at what you can expect when you join our highly successful, motivated and energetic sales team:
- Outstanding work environment
- Inspiring leadership
- 2 week in-depth training program
- Career advancement opportunities
- Sales recognition programs
- Monthly car and cell phone reimbursement plans
Account Development Representative
Minneapolis, Phoenix
We are seeking exceptional Account Development Representative Candidates to identify and develop small to medium business selling opportunities. The Account Development Representatives will be responsible for new customer acquisition by presenting LightEdge’s VoIP, Network and IT Services to potential small to medium businesses through a consultative sales approach. Comprehensive sales, territory management and technical training programs are provided. RECENT COLLEGE GRADUATES ARE ENCOURAGED TO APPLY!
Primary responsibilities of the Account Development Representative include, but are not limited to:
- Developing an assigned territory to bring on new business and meeting assigned revenue and new customer goals.
- Aggressive hunter mentality with no fear of cold calling via the telephone or in person.
- Identify, penetrate and acquire new business for LightEdge Solutions.
- Prospects are identified primarily through cold calling and prospecting efforts of the Account Development Representative.
- Meet with small to medium business owners or decision makers to conduct discovery, sales presentations, recommend LightEdge Solutions’ products and services and close business.
- High level of skill in consultative selling, business case preparation and time management planning.
- Able to work in a structured environment.
- Responsible for updating all sales activities through Microsoft CRM.
- Prepares, completes and processes all documentation and required sales paperwork to ensure a smooth transition of LightEdge service for all customers.
Skills and Requirements of the Account Development Representative include, but are not limited to:
- Excellent verbal and written communication skills
- High energy, driven to succeed
- Competitive attitude
- Strong work ethic
- Self motivated, willing to take initiative
- Interpersonal skills
- Passion for learning
- Organizational and Time management skills
- Able to work in a structured environment
- Bachelors Degree or equivalent industry sales experience
Take a look at what you can expect when you join our highly successful, motivated and energetic sales team:
- Outstanding work environment
- Inspiring leadership
- 2 week in-depth training program
- Career advancement opportunities
- Sales recognition programs
- Monthly car and cell phone reimbursement plans
Systems Engineer
Des Moines
We are looking for a highly dynamic Systems Engineer, to be located in the Des Moines, Iowa office. We are looking for someone that has extensive Microsoft Windows Server, Active Directory, Exchange, SQL and IIS experience.
The ideal candidate will have experience in the following:
- Windows 2000 and 2003 Server
- Active Directory design, implementation & support.
- Image management and deployment techniques.
- Anti-virus, data backup systems, patch mgmt & security utilities\systems.
- MS Exchange implementation and support.
- Hands-on experience with server hardware, software & configuration.
Desired Experience:
• Linux (Debian, Redhat, Suse)
• Scripting or development skills.
• Server virtualization
A Bachelors degree is preferred, Microsoft certifications are a plus, two plus years of implementation experience with Microsoft products and a demonstrated history of increased responsibilities required. This person must be technical and functional, have excellent verbal and communication skills and must be able to work in a team environment.
Software Developer
Des Moines
We are looking for software developers to work on leading edge Operational Support Systems software to be used by our state-of-the-art Network Operations Center. These systems are a critical part of the infrastructure needed to operate a large scale network and business services platform. If you want to learn and work on the leading technologies such as VOIP, Blade Centers, SANs, apply today.
Requirements:
- Experience creating web applications using ASP.NET, Java Server Pages, or PHP.
- Familiarity with object-oriented programming and design methods.
- Ability to design and develop against SQL Server 2000 databases.
- Working knowledge of ASP.NET, C#, .NET Framework, XML, IIS, SOAP, T-SQL useful.
- Working knowledge of Filemaker useful.
- Working knowledge of the Windows Server 2003 operating system.
- Experience managing and maintaining software products through multiple versions.
- Willingness and ability to learn and master new technologies.
Technical Assistance Center (TAC) Technician
1st Shift
Des Moines
The Customer Service Department specializes in managing the relationship and providing support for existing clients. The Technical Assistance Center Technician position may require flexing of hours to meet specific volume needs. Responsible for troubleshooting and resolving tier-1 network problems associated with outages or performance. These requests may be handled directly by the Technical Assistance Center Technician or, through escalation in accordance with company policy. The Technical Assistance Center Technician will also handle direct communication with the client and telco trouble ticket status during service outages.
Requirements
- Excellent verbal and written communication skills
- Solid understanding of local area networking including TCP/IP and its corresponding utilities
- Solid understanding of OS and applications under WIN 95/98/NT/2000, Unix or Mac OS
- Experience with the internet and information services such as email, browsers, ftp, etc., including but not limited to: Outlook, Eudora, IE, Netscape Communicator, FTP clients
- Demonstrated problem solving skills
- General clerical and data entry skills a must
- Appreciate working with a variety of customers & have a reliable attendance record
Responsibilities
- Trouble ticket creation for all customer inquiries
- First-level customer service including: receiving inbound requests and questions, triage, evaluation, and execution or escalation.
- Preparation for an execution of service modification requests including: email accounts, various password changes, domain name registration/transfers
- Ongoing management and representation of client expectations and perceptions through both verbal (in person and via telephone) and written communications (via email and other documentation)
- After hours responsibilities including pager response, online monitoring and client communication
- Configuration modification of network devices.
This position is currently designed as a training/test-bed for technical employees to familiarize them with our network and services. From here, opportunities to move in various directions within client services, engineering and operations may exist.
