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Lightedge Support


LightEdge’s solutions are backed by one of the strongest service guarantees in the industry. Our support team is available 24 hours a day, 7 days a week – no exceptions.

Our technical support starts with direct access to technicians in LightEdge’s Network Operations Center (NOC) via a toll-free number for emergencies. The NOC experts also handle all formal monitoring, logging, and event management to ensure that pertinent information is recognized, identified, recorded, and processed in a timely manner. This level of support is included with every LightEdge service, and is designed to accommodate the unique needs of each customer.

LightEdge Customer Portal

Easy-to-use and secure, the LightEdge Customer Portal allows customers to access information about their services and submit and review support requests. Available anytime, anywhere.=

Customers use the LightEdge Customer Portal to:

  • Analyze bandwidth usage patterns
  • Submit, track and add comments to trouble ticket activity
  • View list of services
  • Manage accounts
  • View bandwidth use
  • Ability to view the progress of service orders customers sign and interact with the service delivery team, directly. 
  • For more information: Customer Portal Overview Guide

LightEdge Support

Contact our 24×7 support line when you need assistance or answers.