LightEdge is committed to offering on-demand services and support. Our solutions are backed by one of the strongest service guarantees in the industry.LightEdge business support services are available 24 hours a day, 7 days a week – no exceptions. Our technical support starts with direct access to technicians in LightEdge’s Network Operations Center (NOC) via a toll-free number for emergencies. The MyLightEdge Portal allows you to open tickets, track progress and more for all of your services.
Formal monitoring, logging and event management processes are employed in the NOC to ensure that pertinent information is recognized, identified, recorded and processed in a timely manner. This level of technical support is included with every level of service offering from LightEdge and is designed to accommodate all of the needs of customers utilizing LightEdge services.
MyLightEdge Portal
Easy-to-use and secure, MyLightEdge allows customers to access information about their services and submit and review support requests. Available anytime, anywhere.
Customers use MyLightEdge to:
- Analyze bandwidth usage patterns
- Submit, track and add comments to trouble ticket activity
- View list of services
- Manage accounts
- View bandwidth use
Business Support
Contact our 24×7 support line when you need assistance or answers.
Toll-free: 1.877.589.3654
Online: MyLightEdge Portal
Quality Assurance Feedback
How are we doing? Provide your feedback to the LightEdge Quality Assurance team
Email: QA@lightedge.com
Residential Support
8:00 a.m. – 5:00 p.m., Monday – Friday
Phone: 309.736.6738