LightEdge is committed to offering on-demand services and support. Our solutions are backed by one of the strongest service guarantees in the industry.LightEdge business support services are available 24 hours a day, 7 days a week – no exceptions. Our technical support starts with direct access to technicians in LightEdge’s Network Operations Center (NOC) via a toll-free number for emergencies. The MyLightEdge Portal allows you to open tickets, track progress and more for all of your services.
Formal monitoring, logging and event management processes are employed in the NOC to ensure that pertinent information is recognized, identified, recorded and processed in a timely manner. This level of technical support is included with every level of service offering from LightEdge and is designed to accommodate all of the needs of customers utilizing LightEdge services.